Shipping Policy

1. Where We Deliver

We deliver to addresses in Thailand. [If you also deliver outside Thailand, list the countries here. If not, delete this sentence.]

2. Processing Times

Orders are packed and dispatched within one to two working days (Monday to Friday, excluding Thai public holidays). Orders placed after [cut-off time, for example 14:00] are processed on the next working day.

3. Delivery Times

• Bangkok and surrounding provinces: [X to Y] working days after dispatch

• Other provinces: [X to Y] working days after dispatch

Delivery times are estimates and can be longer during public holidays, sales periods or bad weather.

4. Delivery Partners

We ship with [name of delivery partner(s), for example Kerry Express, Flash Express or Thailand Post].

5. Shipping Fees

Shipping fees are shown at checkout before you pay. [Shipping fee details, for example: a flat fee of ฿X per order, free shipping on orders over ฿Y.]

6. Tracking Your Order

When your order is dispatched, we email you a tracking number so you can follow your parcel.

7. Address and Delivery Problems

Please check your delivery address and phone number at checkout. If a parcel comes back to us because of an incorrect address or failed delivery attempts, we will contact you to arrange re-delivery. [Re-delivery fee, if any.]

If your order has not arrived within the expected time, write to us at remylaurethailand@gmail.com. We will look into it and reply within two working days.

8. Damaged or Missing Items

If your order arrives damaged or something is missing, write to us within 7 days of receipt with your order number and a photo. See our Return Policy for details.

9. Contact

Questions about delivery: remylaurethailand@gmail.com